FAQ’s
We have different types of cat condos at different rates. Please go to our accommodation tab to see the pricing.
Yes, but this is completely at your own risk.
We recommend that your cat is vaccinated at least 2 weeks before their check-in date and for two of these core vaccines – FVRCP (+ FeLV) and Rabies. These are highly infectious (and some potentially fatal) diseases.
You are also advised to bring your cat’s medical card during check-in.
If your cat cannot be vaccinated due to a medical condition, please bring along a note from the vet saying that your pet is fit for boarding.
We will accept cats that have not been neutered/ spayed. But these cats will not be allowed to leave their respective cat condos if they exhibit territorial or overly aggressive behavior.
Please note that we will not accept any cats in heat.
We prefer that your cat is pest-free from ear mites, ticks, fleas, and worms to prevent the spread of parasites to other cats at the hotel. If we see any signs of parasites while your cat is with us, we will limit the affected cat(s) access to common areas.
For precautionary measures, we request that you protect your cat with regular deworming and anti-tick/ flea medication and always be wary of the presence of ear mites (e.g., consistent scratching and dark solid discharge falling out of your cat’s ears).
We do sell Frontline at our hotel if you do not have any on hand. If your cat has not had a recent (i.e. more than a month) application of anti-tick/ flea medication, we will insist on applying some during check-in.
Yes, you may but the charges will remain the same. Moreover, Neko Suites will not be responsible for the loss or damage of said belongings.
If you want to have a video call with your cat, just let us know. But we will provide daily updates of your cat (e.g., photos and videos) via WhatsApp typically 2 or 3 times a day.